Credit Card Info

frequently asked questions

  • Currently, bills can be paid via phone, mail, or at your nearest BCNA location.
  • Additional online resources are planned for mid-2017 for your convenience.

  • Currently, statements are available via mail.
  • Additional online resources are planned for mid-2017 for your convenience.

  • Employer name and address
  • Social Security Number
  • Gross monthly income
  • Source of income
  • Date of birth
  • Current and previous addresses
  • Current phone number
  • Current pay stub

To learn more about factors to consider when applying for or using a credit card, visit the website of the Consumer Financial Protection Bureau at http://www.consumerfinance.gov/learnmore

  • Check your statements every month.
  • Report lost or stolen cards immediately.
  • Notify your bank and credit card company when you travel.
  • Protect your personal information.
  • When shopping online use these tips:
    • Don't use your card over email.
    • Confirm the web address, slightly misspelled web addresses are often used by scammers to steal your information.
    • Use sites you are familiar with.
    • Change your online passwords frequently.
    • Use a unique password for each site.
    • Legitimate and secure websites usually utilize a security certificate, signed by a certification authority.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:

1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.)

2. You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card account do not qualify. You must not yet have fully paid for the purchase. If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing (or electronically) at:

Customer Service

PO Box 30495, Tampa, FL 33630

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation,

We will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as

delinquent.

Still can't find the answer?

Call our support center

(580) 327-1122